Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

Depending on the services you use, you may provide:

• Name, phone number, email address
• Demographic information
• Medical information, treatment history, clinical assessments
• Any documents uploaded to the platform
• Contact information for caregivers
• Communication preferences

1.2 Automatically Collected Information

We may use standard web analytics tools, including:

• First-party cookies
• Facebook Pixel
• Google Analytics / Google Pixel

These tools help us understand website usage and improve user experience. They do not give us access to your medical data.

2. How We Use Your Information

We use your information strictly to:

• Provide and improve the Saarthi technology platform
• Enable communication between you and healthcare providers
• Deliver navigation and support services requested by you
• Secure your account and maintain platform integrity
• Analyse website usage to improve performance

We do not sell, rent, trade, or share your personal or medical information with advertisers, brokers, or external parties.

3. Handling of Patient Health Information

We treat all patient information as highly sensitive.

• All health-related data is stored in HIPAA-grade, encrypted systems.
• Access is restricted to licensed Doctors and approved Saarthi staff, explicitly authorised by the patient.
• Access is logged and monitored.
• Data is never shared outside Saarthi's network without explicit patient consent, unless required by law.

4. Cookies and Tracking Technologies

We may use:

• Essential cookies for site functionality
• Analytics cookies to understand aggregate website behaviour
• Pixels (Facebook / Google) to measure campaign performance

You can disable cookies through your browser settings, but some features may not work as intended.

5. Information Sharing

We share information only in these cases:

• With your explicit consent
• With licensed healthcare professionals involved in your case
• With service providers who help us run the platform (cloud storage, analytics tools) — all under strict data-protection agreements
• When required by law, regulatory order, or to protect the safety of patients and staff

We do not monetize data or share it with third-party marketers.

6. Data Security

We follow industry-standard technical and organisational measures, including:

• Encryption at rest and in transit
• Access-control policies for staff and doctors
• Regular audits and security reviews
• Secure, HIPAA-aligned storage infrastructure

While no system is perfectly secure, we work continuously to protect your information.

7. Your Rights

You may request, subject to verification:

• Access to your data
• Correction of inaccurate information
• Deletion of your data (where legally permissible)
• Revocation of consent for specific uses
• Portability of medical records upon request

Contact details for such requests are provided below.

8. Data Retention

We retain personal and medical information only as long as:

• Required to deliver the services you request
• Required by applicable medical record-keeping regulations
• Necessary to support operational, security, or compliance obligations

Once retention periods expire, data is securely deleted or anonymised.

9. Children's Privacy

Our services are not intended for individuals under 18 unless a parent or legal guardian provides consent. We do not knowingly collect data from minors without such consent.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies independently.

11. No Fees for Services (Current Stage)

At this validation stage, Saarthi does not charge users for its services. This may change in the future, but no paid features are currently offered.

12. Changes to This Policy

We may modify this Privacy Policy as we evolve. Updates will be posted with a revised "Last Updated" date. Continued use of the site implies acceptance of the updated policy.